Unified Retail
Serve pelanggan the same way online and in-kedai
Customers enjoy the warmth of being recognised and rewarded — whether in-store or on-screen. Walking into your store should feel just as personal as logging into their account. With UCX, you're always ready to welcome them back with a touch that shows you remember who they are.
Hubungi Kami
Tempat Jualan
Recognition and the warmth of being remembered
Your staff shouldn't be strangers to your loyalists. Powered by UCX, our POS instantly surfaces a customer's full profile—preferences, online carts, and rewards—the moment they walk in. It's not just a transaction; it's a personal welcome that spans across every screen and every store.
Phone number to unlock full brand experience
Register new customers using just phone number. They can access their member account without remembering passwords, making it easier to engage with your brand, no matter they shop online or in-store.
Personalised checkout powered by pelanggan preferences and insights
Staff are always reminded on customer membership status, points, vouchers, order history, and online in-cart items, to provide a personalised checkout experience that makes customers feel cared for.
Creating retail moments from any screen
Begin interacting the moment customers step in, without being tied to the traditional bulky cashiers. Staff instantly access customer preferences with POS on mobile devices or tablets, making the in-store experience feel personal.
Keep interactions going at any event space
Welcome new shoppers and recognise loyal customers at any in-person event — whether it’s pop-up booth, exhibition, or roadshows. Staff can offer perks, check order history, process transactions from any devices, anywhere.
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Member Profile
Birthdays, tiers, points, and purchase history — all connected in one profile.
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Promotions & Rewards
Launch promotions that work online and in-kedai, whether it’s diskaun, baucar or bundles.
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Instore Pickup
Staff are instantly notified on pickup pesanan, ensuring smooth preparation and collection.
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Sales Reporting
Spot trends and pelanggan sentiment through real time reporting for smarter decisions.
Aplikasi membeli-belah
Connection and your brand carried in their pocket
The shopping journey doesn't end at the exit door. The Shopping App bridges the gap, allowing customers to scan in-store for perks and stay notified of new arrivals at home. With UCX, you're not just an app on their phone; you're a continuous presence in their daily lifestyle.
An app that connects in-kedai and online shopping
Let every in-app scan be an invitation for customers to shop again, while enjoying their privileges across all outlets and online channels.
Access member perks from their screen
Customers simply show their digital member card from the app to collect points, redeem perks, and unlock rewards, making every visit worth returning.
Notifications that bring them back in-kedai
Send push notifications on order updates, new launches or important notices, so customers never miss out on what’s new from your brand.
Perks to celebrate their progress
Keep their membership journey visible in the app, exciting customers to unlock new tiers and rewards wherever they shop — in-store or online.
Inventori Unified
Fulfillment and the freedom to shop without boundaries
Never let a physical shelf limit a customer's desire. Whether they want to buy online and pick up in-store, or browse in-store and have it delivered home, our Unified Inventory ensures your stock is always where your customer is. UCX turns "out of stock" into "delivered your way."
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Always in stock, where pelanggan shop
Your inventory is never tied to a single shelf. Every item is ready to serve when your customers are in the mood to shop in-store, at pop ups, or online.
#MultiLocation #UnifiedInventory -
Customers choose how they receive
Whether picking up in-store or having it delivered to the doorstep, customers enjoy the convenience of receiving orders in ways that fit their schedule.
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Orders ready when they walk in
Pickup orders are synced across all outlet POS. Once customers arrive, a barcode is all it takes to complete the handover without delay.
#PickupNotifications
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Pengurusan Pesanan
Manage pesanan, inventori, and fulfilment in one place — pelanggan enjoy their pesanan without delay.
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Inventory Forecasting
Know what sells, and align inventori to match the demand of each outlet and online channels.
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Inventory Restock
Get notified when stock runs low to restock on time and keep pelanggan favourites always available.
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Flexible Stock Transfer
Transfer stock across stores easily, so produk are ready where pelanggan want them most.
Supported Hardwares
Readiness and the power to sell anywhere
The right hardware should never be a boundary. Powered by UCX, our ecosystem adapts to every in-person interaction—from sleek tablets for high-touch service to mobile scanners for pop-up speed. It's about being equipped to deliver a connected brand experience, whether you are in a flagship store or a weekend bazaar.
Card Terminal
Desktop Terminal
Mobile Phone
Mobile Terminal
Receipt Printer
Handheld Scanner
Desktop Scanner
Tablet
