Order Received

Pack & Process

Out For Delivery

Order Received /

Manage orders in
One Dashboard

Receiving, tracking and fulfilling customer order from anywhere, at anytime under 1 highly integrated platform.

When receiving an order

  • Order notification alert
    Order notification alert

    Get notified on new orders through email, mobile push notifications, and backend popup alert and never miss out on any order again.

  • Order sync
    Order sync

    Sync and manage everything, from order to customers information in bulk across sales channels into EasyStore backend.

  • Auto order cancellation
    Auto order cancellation

    Auto cancel orders that are not paid within a period of time, and restock the items immediately for the next customers.

  • Abandoned cart recovery
    Abandoned cart recovery

    Access to abandoned cart information to follow up or send auto-email reminder that sell to recover sales from abandoned shopping carts.

During packing and processing customer orders

  • Print packing slip
    Print packing slip

    Consist important order details that includes the product's name, price, quantity, SKU, and barcode to help you pack the orders correctly.

  • Bulk order fulfilment
    Bulk order fulfilment

    Auto sync customer shipping details in bulk onto your shipping partners backend with just a few clicks.

  • Auto generate Airway bill
    Auto generate Airway bill

    Simply print Airway bill within EasyStore and attach on your parcel for delivery to reduce manual handwritten shipping labels for fulfilled item.

  • <a href="/features/shipping-profile" style="text-decoration: none;" target="_blank">Split Shipment →</a>
    Split Shipment →

    Split the order into multiple package and ship at varied times. Tracking email will be sent to customers for each fulfilled shipment instead of order.

When orders are delivered

  • Auto status update
    Auto status update

    Keep your customers updated with their latest order status - from payment confirmation to order shipment, they will get notified on every shipping progress.

  • Order return tracking
    Order return tracking

    Manage and keep track of order refund including inventory recovery and refund payment via store credit, manual payment or instant refund via ipay88 or RazerPay.

Learn more, do more with EasyStore blogs

Frequently Asked Questions

Can the order be recorded on EasyStore when customer placed an order from marketplace
(Shopee & Lazada)?

Yes, the order across a range of integrated channels will be synced across and inventory will be deducted in real time on EasyStore.
How do my customers confirm if their order being process and able to track the progress?
Yes, an automated system will send email alert to inform customers about order confirmation upon placing an order and tracking emails during order fulfilment.
What should I do once I fulfilled my order with EasyParcel?
Download your Air Waybill and print it out. Then, either wait for postman to collect the parcel from your location or any delivery drop off point (An email with tracking number will be sent to your customer)
How can I do split shipment?
Create separate shipping profiles for your products based on the nature (general, fragile, chilled and frozen). *Shipping profile is only available in Business plan.

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