2Backend Developer, Web Developer

Nobody wants to feel like they’re buying from a faceless corporate entity. They expect the same courteous and attentive service they might get in a face-to-face encounter and want to feel like they’re buying from someone who cares about them. providing great support says you care.

Therefore, one of the ways to make your customers come back is to make them feel like they are taken care of. Answer their questions when they want them answered. Whenever they have a problem with their order, you need to make sure they can reach an actual person that can help them solve their problems. Hence, allow your customer to reach you through social media, by phone, email, online help desk, and every other way possible so that you can resolve the issue with them.  The worst thing you can do is pass them over to a robot.